Most people fight the wrong gate first.
They arrive at the pharmacy counter with a BMI number, a blood pressure reading and a list of everything they have tried, and get told no for a reason none of that can touch. Here are the four gates in the order they actually apply, so you spend your effort on the one that is actually stopping you.
Gate one: did your employer buy the benefit at all?
This one is commercial, not medical, and it decides more cases than every clinical criterion combined.
Weight-loss drugs are usually an optional category that an employer either purchases or declines. UnitedHealthcare says so in the title of its own programme:1
This is an optional program that is put in place for clients or businesses that have elected to cover weight loss products with Prior Authorization/Notification.
UnitedHealthcare
Cigna puts it just as plainly:2
Weight loss medications are specifically excluded under many benefit plans.
Cigna
If your plan does not include the category, there is no BMI number, no comorbidity and no letter that changes the answer, because there is nothing to appeal against. The drug is not being denied on your facts. It is not in your benefit.
The question to ask, in these words: does my plan include the weight-loss medication benefit? Ask HR or benefits rather than the pharmacy, because this is a plan-design question and the pharmacy cannot see the answer. Get it settled before you spend a single appointment on the clinical case.
Gate two: is the drug preferred on the formulary?
If the category is bought, the next gate is which brand within it. That list is set by a pharmacy benefit manager rather than by the insurer whose name is on your card, which is why formularies move independently of your plan.
This is where step therapy lives, and it can be steep. The Federal Employee Program's Zepbound policy requires you to have failed two oral weight-management drugs and to have tried the preferred products first:5
Inadequate treatment response, intolerance, or contraindication to at least TWO oral medications for weight management … Patient MUST have tried the preferred product(s) … unless the patient has a valid medical exception
BCBS Federal Employee Program
Being told to try something else first is not the same as being told no. It is a sequence, and the sequence is documentable.
Gate three: the clinical criteria
Here is the reassuring part. Across the insurers we track, the published thresholds are remarkably consistent, so you can prepare for them without knowing whose logo is on your card.
The BMI test is essentially universal:2
At baseline, patient had a BMI ≥ 30 kg/m2; OR … BMI ≥ 27 kg/m2 … at least ONE of the following weight-related comorbidities
Cigna
The BMI thresholds nearly every published policy uses. The lower one needs a weight-related condition alongside it, commonly high blood pressure, type 2 diabetes, sleep apnea or dyslipidemia.
The lifestyle requirement is the one that catches people out, because it is retrospective. Aetna asks for six months of it before drug therapy starts:3
The patient has participated in a comprehensive weight management program … with continuing follow-up for at least 6 months prior to using drug therapy
Aetna
Cigna asks for three months of behavioural and dietary modification. Either way the point is the same: it has to be documented, in your chart, with dates. A year of genuine effort that nobody wrote down does not exist for this purpose. If you are early in this process, the single most useful thing you can do today is ask your prescriber to record what you are already doing, starting now.
Gate four: staying approved
The approval is not permanent, and the renewal has its own test. UnitedHealthcare issues an initial Wegovy authorisation for five months and then asks for results:4
Wegovy injection or tablet: Authorization will be issued for 5 months. … For Wegovy injection or tablet, weight loss of ≥ 5% of baseline body weight
UnitedHealthcare
So your baseline weight matters, and it needs to be in the record before you start rather than reconstructed afterwards. Around 5 percent is the common bar. That is a genuinely achievable number on these drugs, but only if someone is weighing you consistently and writing it down.
What to actually do, in order
- Ask HR whether the weight-loss category is in your plan. One question, and it decides whether the rest of this matters.
- Look up your own drug in your own plan's tool, not a general formulary. Every insurer has one and it is the only version that reflects your employer's choices.
- Get your baseline recorded: weight, BMI, and any weight-related condition, with dates.
- Get the lifestyle work documented from today, whether or not you have been doing it for a year already.
- Ask your prescriber for the specific criteria document your plan uses. It exists, it is written down, and it tells you exactly what the reviewer will look for.
- If the answer is still no, find out which gate it failed at, because only one of them is worth appealing.
We publish the verified answer for seven insurers across four brands, each quoted from the insurer's own material, at our coverage tracker. If yours came back as a denial, the denial page covers what is worth appealing and what is not.
And if none of it works
Cash-pay is cheaper than most people expect, and it is the number we re-verify weekly:
Worth reading first: what the manufacturer cards are really worth, since the advertised $25 is a best case rather than a price, and every cash route priced against the others.
